Shipping policy
📦 Shipping Policy – Storybook Explorers
At Storybook Explorers, every story is made just for your little one. Below is everything you need to know about how we deliver your magical books.
✨ Digital Storybooks
• Your personalised digital book (PDF format) will be delivered via email within 24 hours of your order.
• You’ll receive a download link sent to the email address used at checkout.
• If you haven’t received your book after 24 hours, please check your spam or junk folder.
• If you still can’t find it, contact us directly at [your support email] and we’ll be happy to help.
📚 Printed Hardcover Storybooks
Printed books are made on demand and shipped via our trusted print partner Gelato.
Production and delivery times vary by location.
📍 UK Shipping
• Production Time: 2–3 business days
• Delivery Time: 2–4 business days
• Total Estimated Time: 4–7 business days
🇪🇺 EU Shipping
• Production Time: 2–3 business days
• Delivery Time: 3–6 business days
• Total Estimated Time: 5–9 business days
🇺🇸 US & International Shipping
• Production Time: 2–3 business days
• Delivery Time: 5–8 business days
• Total Estimated Time: 7–11 business days
ℹ️ Important Notes
• All printed books are made to order
• Delivery times may vary during peak periods
• Shipping times are estimates and not guaranteed